Before you return a CraftVogue product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

In spite of these variables, at CraftVogue we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason. Please read below our return & exchange policies before you return any item.

You will also need to enclose the return form with the items you wish to return. This form can be downloaded by clicking on the link below:

Return Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below -

• Returns, if any, need to be made within 15 days of receiving the goods.
• A Returns & Exchange Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here.
• CraftVogue will replace the returned items free of cost or issue a refund for the cost of the goods to the credit /debit card used for online shopping.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

Please ship to the following address:
CraftVogue
1302, Building-20E
Powai Panchratna Complex
AS Marg
Powai
Mumbai-400076
Maharashtra, India

Exchange Policy

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase please follow the instructions below –

• If you would like to request an exchange please write to us support@craftvogue.com.
• Items which are to be exchanged need to be sent to the addresses given above within 15 days of receiving the goods.
• A Returns & Exchange Form should be completed and sent along with the goods. You can download the Returns Form by Clicking Here
• CraftVogue will replace the items free of cost or issue a full refund if we have sent you a wrong item (wrong colour or size or something other than what you had ordered). Shipping charges for the replacement will not be billed to the customer.
• If you would like to exchange any item, CraftVogue will replace the returned items free of cost and issue a refund for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address indicated on the Return & Exchange form.

Claiming Refunds

As the charge to your credit card / account would have already been done online at the time you made the purchase and authorized the payment we will provide a refund to your account via the DirecPay Payment Gateway if applicable as per the situations given below.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where CraftVogue has erroneously sent you a wrong item / colour.

*Refunds will be done in the following case:

1. Genuine quality issues
2. Packages lost in transit
3. In case CraftVogue discovers any mispricing in its online catalogue and the price charged to you is higher than the actual price.
4. In case CraftVogue discovers that a wrong item has been shipped to you.
5. In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such case filled return form should be included in the return shipment.

No refunds will be given in the following cases:

1. Incorrect or outdated delivery address
2. Incorrect address format including any form of a PO Box address
3. After 3 failed delivery attempts by UPS
4. Package refused by recipient
5. Products returned in a used or damaged condition.
6. In case of minor design and colour variations. With handloom products there will always be some variation between products.

* Note: All the refund will only be made after we have received the returned shipment except if the package has been lost in transit.