• Will I be charged for Octroi or Entry taxes in case of domestic shipping?
• How long will it take to receive my order?
• Which countries do you ship to?
• Do you offer expedited shipping?
• How is my order shipped?
• Do you ship backorders?
• Will everything ship together?
• Can I ship different items in my order to different shipping addresses?
• Can my order ship to a Post Office Box?
• What are the shipping costs?
• Will I be charged for customs charges in case of international shipping?
• How do I track my order?
• Can I change my shipping address after placing my order?
• Why was my package undeliverable?

Q. Will I be charged for Octroi or Entry taxes in case of domestic shipping?
A. We have not yet started retail sales in India. We will soon be launching a showroom in Mumbai, India and also enable retail sales through our website.

Q. How long will it take to receive my order?
A. In case of International deliveries your order will take approximately 8-10 business days to reach. We make every effort to process your order as quickly as possible. We usually require 5 working days to process your order. However if it is a bulk order or custom order, it may take longer to process the order. In such cases we keep you posted through email. All international orders are shipped via UPS Express service which provides delivery within 8-10 business days.

Q. Which countries do you ship to?
A. Our delivery locations are listed here. UPS constantly keeps updating its reach and so we will also be including more and more shipping locations in the future.

Q. Do you offer expedited shipping?
A. No. At this point we are unable to offer overnight or expedited delivery service. The only delivery service level which we provide for International shipping is UPS Express service which provides delivery within 4-6 business days.

Q. How is my order shipped?
A. All CraftVogue orders are shipped door to door via UPS internationally from our warehouse in Mumbai, India to your provided shipping address.

Q. Do you ship backorders?
A. No. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 working days of your purchase and fully refund your money for the out of stock item.

Q. Will everything ship together?
A. Yes. Because we do not process backorders, whatever is in stock will be shipped together.

Q. Can I ship different items in my order to different shipping addresses?
A. We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. However, for your convenience, we will soon include this feature where you can store multiple shipping addresses in your account and ship items to different addresses.

Q. Can my order ship to a Post Office Box?
A. No. Since we offer door to door deliveries through UPS therefore you must include full address details including a street address for the shipping address.

Q. What are the shipping costs?
A. For all international deliveries we offer Free Shipping on all orders of US $100 and above. For orders less than US $100 we charge a flat rate of $15.

Q. Will I be charged for customs charges in case of international shipping?
A. All of CraftVogue orders are shipped internationally from our warehouse in Mumbai, India to your provided shipping address via UPS. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with UPS to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from UPS for import duties and taxes, you will have to pay UPS directly at the time of delivery.

Q. How do I track my order?
A. You can track your order on our Order Tracking page. If you do not have a tracking number or delivery confirmation number, please contact us. If you are not sure whether or not your order has shipped yet, you can check the status of your recent orders in My Account.

Q. Can I change my shipping address after placing my order?
A. Once we receive your order, we take approximately 5 working days to process your order before handing it over to UPS. If you would like to change your shipping address for an order which you have already placed, we will try to accommodate your requests if we still have the package in our possession. Please contact us support@craftvogue.com with your requested change and we will send you an email reply to confirm if we were able to make the change. If we have already handed your order over to UPS then we are unable to make any shipping address changes.

Q. Why was my package undeliverable?
A. In case of International shipping UPS will attempt delivery 3 times at the delivery address specified by you in the order, before they contact us that your package is not deliverable. If you have not received the package, you can track the package through the Order Tracking facility. If the package status is shown as undeliverable please call UPS Customer Service at their local number and quote your tracking number to trace your package.

Here are some reasons why your package may be determined undeliverable by UPS:

Incorrect Address: CraftVogue does not take responsibility if the delivery address provided by you is incorrect or outdated. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please carefully check and make sure that you have supplied a current and correct shipping address.

Address Format: If you supply a Post Office Box for your shipping address, UPS is unable to deliver your package. We will try to catch this problem prior to shipping. If a package is returned to us because the address is incorrect or outdated we will consider the order status as closed, and no refund will be issued. Please make sure that you do not supply a Post Office Box address for your shipping address.

Failed Delivery Attempts: In case of International deliveries UPS will make three attempts to deliver your package. In case of International deliveries for orders over $400 UPS generally requires a signature. For orders less than $400 it is the discretion of the UPS driver if a signature is required. If any duties or taxes are due, then UPS will require payment at the time of delivery. If you are generally not home during delivery hours, please use a shipping address where someone will be available to sign for the package. If the driver deems it necessary to obtain a signature and has made three delivery attempts, then the package is returned to us as undeliverable. If the package status is shown as undeliverable please call UPS Customer Service at their local number and quote your tracking number to trace your package.

Refused by Recipient: If you are sending a gift to someone and they refuse to accept the package because they think it is being sent to them in error, then the package will be returned to us as undeliverable. By informing your gift recipient that they should expect a package you will help us ensure that they receive your gift.